Refund and Returns Policy

Effective Date: March 3, 2026

At Lediszone.com, we strive to ensure your complete satisfaction with our products. If you’re not satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.

Return Eligibility

Eligible Products:

• Products can be returned within 7 days of delivery

• Items must be unused, unwashed, and in original condition with all tags attached

• Products should be in original packaging with invoice/receipt

Non-Returnable Items:

• Undergarments, innerwear, and intimate apparel (due to hygiene reasons)

• Products marked as “non-returnable” on product page

• Items damaged due to misuse or negligence

• Products without original tags, packaging, or invoice

Return Process

Step 1: Raise Return Request

• Contact us within 7 days of delivery via email: support@lediszone.com or WhatsApp

• Provide Order ID, product details, and reason for return with photos if applicable

Step 2: Verification

• Our team will verify eligibility within 24-48 hours

• Once approved, we’ll provide return instructions and pickup details

Step 3: Product Pickup/Shipping

• For most locations, we arrange free pickup

• For remote areas, you may need to ship to our return address (shipping charges may apply)

Step 4: Quality Check

• Returned product will be inspected within 3-5 business days

• If conditions are met, refund/exchange will be processed

Refund Process

Refund Timeline:

• Refunds initiated within 5-7 business days after quality check approval

• Amount credited to original payment method within 7-14 business days (depends on bank)

Refund Method:

• Online payments (UPI/Card/Wallet): Refunded to same source

• Cash on Delivery (COD): Bank transfer (provide account details)

Refund Amount:

• Full product price refunded (excluding shipping charges, if any)

• For damaged/defective products received, full amount including shipping refunded

Exchange Policy

Exchange Available For:

• Wrong size (subject to stock availability)

• Wrong color or product variation

• Manufacturing defects

Exchange Process:

• Follow same return process

• Replacement shipped within 5-7 days after receiving returned product

• If desired product unavailable, refund will be issued

Damaged or Defective Products

Received Damaged/Defective Item?

• Report within 48 hours of delivery with photos/video (unboxing preferred)

• We’ll arrange immediate pickup and replacement/refund

• No questions asked for genuine defects

Cancellation Policy

Before Dispatch:

• Orders can be cancelled anytime before dispatch (usually within 24 hours of order)

• Full refund processed within 5-7 business days

After Dispatch:

• Once shipped, cancellation not possible

• You can refuse delivery or initiate return after receiving

Shipping Charges

• Return shipping is free for defective/damaged/wrong products

• For other returns, return shipping may be deducted from refund (if applicable)

• Exchange shipping is free for first exchange

Contact for Returns

Customer Support:

• Email: support@lediszone.com

• WhatsApp/Phone:9355544142

• Business Hours: Monday to Saturday, 10 AM – 6 PM IST

Return Address:
Lediszone.com
B442 Graund floor b block patel nagar 2nd balmiki kunj

near sai mandir ghaziabad, uttarpradesh 201003 , India

Important Notes

• Ensure product is securely packed during return to avoid damage in transit

• Keep courier receipt/tracking number for your reference

• Refund status can be tracked via email/order dashboard

• This policy complies with Consumer Protection Act, 2019 and E-Commerce Rules

Policy Updates

We reserve the right to modify this policy. Changes will be updated on this page with revised effective date.

Last Updated: March 3, 2026

For any queries regarding returns or refunds, please contact our customer support team. We’re here to help!